Leadership

I Talk to People on Elevators

My boss at Arthur Andersen asked me a question in 1996 right after we stepped out of an elevator at the Minnesota Pollution Control Agency in St. Paul. We had walked into the building behind a crowd of people, all of us piling into the elevator together. He faced the door. I faced the people. […]

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Why David McCullough Answered My Letter

In 2014, something so profound happened to me that I had nowhere to go but to write David McCullough. So I did. He answered. I want to tell you why — because it has almost nothing to do with what most people think gets a letter answered. It wasn’t my credentials. I wasn’t a historian

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